How we handle your personal information

• Personal data we collect
  • Identification and contact details: name, date of birth, address, email, phone number.
  • Account and service records: usernames, preferences, responsible gambling settings, support history.
  • Transaction information: deposits, withdrawals, payout history, payment method tokens (processed by licensed providers).
  • Device and usage data: IP address, browser type, app identifiers, log data for fraud prevention and service quality.
  • Verification data: KYC documents, proof of address, identity checks to comply with Nigeria regulations.
  • Marketing choices: communication preferences and consent records.
  • Cookies and similar technologies: explained below.
• Why we collect and use this information
  • To open and manage accounts, provide betting and casino services, and support customer requests.
  • To process payments, verify identity, prevent fraud, and meet anti‑money laundering obligations.
  • To enforce responsible gambling tools and conduct affordability and risk assessments where required.
  • To improve online performance, fix issues, and develop new features.
  • To send service messages and, if you opt in, marketing communications you can opt out of at any time.
• Protection measures
  • Encryption in transit (TLS) and at rest where applicable.
  • Access controls, least‑privilege permissions, and two‑factor protection for sensitive systems.
  • Segregation of duties, audit logs, and regular security testing.
  • Payment data handled by PCI DSS‑compliant processors; we store tokens, not full card details.
  • Staff training, confidentiality agreements, and incident response procedures.
• Your rights under Nigeria law
  • Access your personal information and get a copy.
  • Correct inaccurate or incomplete data.
  • Delete data where allowed by law, or restrict processing in defined cases.
  • Object to certain processing, and withdraw consent where consent is the basis.
  • Data portability for information you provided, where technically feasible.
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC).
• Compliance
  • Processing follows the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation 2019.
  • Gambling operations comply with the National Lottery Regulatory Commission rules and other applicable state gaming requirements.
  • Financial processes follow Central Bank of Nigeria KYC and anti‑money laundering obligations.

• Service delivery and account management
  • Provide access to your account, betting, and casino services.
  • Legal basis: contract performance and legitimate interests in running secure services.
• Payments and withdrawals
  • Process deposits, payouts, chargebacks, and fee accounting.
  • Legal basis: contract, legal obligation, and legitimate interests in preventing fraud.
• Safety, integrity, and compliance
  • Identity checks, anti‑money laundering screening, sanctions checks, dispute handling, and audit trails.
  • Legal basis: legal obligation and substantial public interest where applicable.
• Responsible gambling
  • Set limits, time‑outs, and monitoring for harm prevention.
  • Legal basis: legal obligation and legitimate interests in user safety.
• Improvement and analytics
  • Service diagnostics, performance analytics, and product research using aggregated or pseudonymised data.
  • Legal basis: legitimate interests; consent where required for analytics cookies.
• Marketing communications
  • Email, SMS, in‑product messages based on your preferences.
  • Legal basis: consent; you may withdraw consent at any time.

Processing is carried out in a lawful, fair, and transparent manner, limited to stated purposes and data minimisation.

• How to exercise your rights
  • Use the privacy or account settings to review and update certain details.
  • For access, correction, deletion, restriction, objection, or portability, submit a request using the contact channels shown on the website. We may require identity verification to protect your information.
  • We aim to respond within 30 days as required under Nigeria Data Protection Act 2023, subject to lawful extensions for complex requests.
• Deletion process
  • Some information must be retained for legal, regulatory, tax, anti‑fraud, and responsible gambling reasons. Where retention is not required, data is securely deleted or anonymised.
• Security and payment checks
  • By using surebet247(BD), you consent to security reviews, identity verification, anti‑money laundering screening, and payment processing by licensed providers for the purposes described in this document.
  • Payment providers act as independent controllers or processors in line with their own privacy notices and applicable law.

• This service is for adults aged 18 and above, as required by Nigeria gambling law.
• Age cannot be verified without valid identification documents and checks with third‑party verification services.
• If a parent or legal guardian believes a minor has used the services, contact us using the details on the website. Upon verification, the account will be closed and the minor’s personal information will be deleted, subject to legal retention obligations.

• Personal information may be stored or processed outside Nigeria where surebet247(BD) group companies, processors, or partners operate.
• Using the websites and services signifies consent to such transfers, subject to safeguards required by Nigeria Data Protection Act 2023.
• Safeguards may include data transfer agreements, standard contractual clauses, encryption, strict access controls, and regular partner due diligence.
• Partners must keep information confidential, use it only for agreed purposes, and apply industry‑standard security.
• Contact us to request information about applicable transfer safeguards.

• This disclaimer clarifies that the policy governs how data is collected, used, and protected, and may limit or define how certain rules operate to the extent permitted by law.
• The disclaimer applies once a user accepts the policy by signature, clicking to accept, or accession through continued use of the services.
• Nothing in this document removes statutory rights under Nigeria law or limits any legal duties we owe under applicable regulation.

• Cookies are small text files saved on your device by websites or apps to store settings and recognise your browser.
• How we use cookies
  • Essential: sign‑in, security, load balancing.
  • Preferences: language, odds format, and interface settings.
  • Analytics: usage statistics and behaviour analysis to improve services.
  • Marketing: subject to consent where required by law.
• Retention: cookies are typically kept for up to 1 year, then removed or refreshed.
• Controls: manage cookies in your browser or device settings. Blocking some cookies may affect site functionality.

• Using surebet247(BD) means full acceptance of this Privacy Policy and any related notices referenced here.
• The most recent version published on this page prevails over previous versions. Material changes will be posted, and continued use after changes constitutes acceptance of the updated policy.

• Personal data may be shared when required by law, to manage disputes or chargebacks, to enforce terms, or to perform agreements with service providers such as payment processors, identity verification partners, fraud prevention tools, and regulators.
• A current list or category description of key third parties and processors is available on the website. If a new category is added, we will inform users of the purpose and scope before sharing where required by law.
• Providing personal information forms consent to these disclosures for stated purposes where consent is the lawful basis. Third parties must protect confidentiality and use information only as instructed or as required by law.

• The websites and apps may contain links to third‑party services that have their own privacy policies and security practices.
• We do not control how those services collect or use your information and are not responsible for their content or policies.
• Review the privacy notice of any external site before providing personal data and use caution when leaving our service.