Help in Nigeria: chat, call, email, or message

Live chat is the fastest way to get answers. It suits short questions and real-time checks.

• How to start: open the website or app, tap Help, then select Live Chat. If not logged in, enter your email and name to begin.
• Good for: bet settlement checks, KYC status, failed deposits, promo questions, odds or market queries, password reset guidance.
• Access and hours: Live chat is available 24/7. English is supported; simple Pidgin can be requested.
• Response time: first reply in 30 seconds to 2 minutes during peak periods.
• Tips for speed:
  • Use surebet247(BD) live support when you need instant help.
  • Log in before starting chat.
  • Choose the right topic.
  • Share your username, bet ID, and payment reference.
  • Attach screenshots of errors or receipts.
  • Stay in the chat window until the agent joins.

Email support is best for detailed requests that need records or attachments.

• How to send: use the support email shown in your account under Help Centre > Contact Email. Use a clear subject like NG | Username | Topic.
• Good for: formal complaints, verification documents, chargeback queries, responsible gaming requests, account closure, dispute follow-up.
• Contact: copy the current support email from the Contact page to avoid typos. A dedicated address for KYC or payments may be listed there.
• Response time: normal 3–12 hours, complex cases 24–48 hours.
• Tips for speed:
  • Put your username and phone number in the email body.
  • Attach sharp photos or PDFs of IDs or receipts.
  • One request per email thread.
  • Reply to the same thread so the support team keeps history.
  • If urgent, start a chat and share your email ticket ID.
  • Keep attachments under 10 MB or send via cloud link if larger.

Phone support helps when the situation is urgent or sensitive.

• How to call: open Help Centre > Call Support to dial the support number saved to your device. Follow the IVR prompts and hold for an agent.
• Good for: account lock, withdrawal hold, high-value bet settlement, card or bank transfer problems, responsible gaming blocks.
• Contact: the helpline number and any free number options are shown on the Contact page. A local Lagos line may be listed, along with a helpline number 24/7 for emergencies.
• Response time: typical wait 1–10 minutes. Resolution often happens on the call if documents are ready.
• Tips for speed:
  • Have your username, full name, and last deposit reference ready.
  • Call during off-peak hours, like early morning or late evening WAT.
  • Use a strong network signal to avoid drops.
  • If lines are busy, request a callback inside the Help Centre.
  • For non-urgent issues, use chat to avoid queues.
  • Mention if you already emailed, and quote your ticket ID.
• Note on charges: standard call rates apply unless a free number is shown for your network.

Messaging support sits on platforms you use daily. It is handy for updates and quick checks.

• Platforms: WhatsApp, Telegram, Facebook Messenger, and X. Use only the verified links inside the website footer or Help Centre to avoid fake pages.
• Good for: brief follow-ups, promo clarifications, service updates, and light questions. Do not send sensitive documents unless the agent asks through a verified channel.
• Contact: tap the WhatsApp or social icons in the Help Centre to open an official chat. The handle or number displays there so you can save it.
• Response time: WhatsApp 10–30 minutes, social inbox 30–90 minutes during service hours.
• Tips for safe, effective chats:
  • Start with your username and a short summary.
  • Never share passwords or full card numbers.
  • Send screenshots of errors or bet slips if asked.
  • If the issue is complex, ask to move to live chat or email.
  • For faster help, include your ticket number if you already opened one.
• Note: surebet247(BD) customer support will never ask for your one-time password or 3-digit card code.

Technical support handles glitches that block normal use of the website or app.

• How to reach: start in Live Chat and choose Technical. You can also email the address shown under Help Centre > Technical Support or request a phone transfer.
• Issues handled:
  • Login or 2FA problems
  • App crash or update errors
  • Game not loading or frozen tables
  • Bet slip failures or missing cash out
  • Payment declines, duplicate charges, pending withdrawals
  • KYC upload errors or document rejection reasons
• Contact: use the technical support email shown in your account, or ask chat to open a tech ticket for you.
• Timeframes: first triage in 30–90 minutes. Fixes range from instant to 24–72 hours, depending on provider checks.
• Tips for faster fixes:
  • Share device, OS, app version, and network type.
  • Send error codes, time of issue, and steps to reproduce.
  • Attach screenshots or short screen recordings.
  • For payment issues, include bank name, last 4 digits of card, amount, date, and bank reference.
  • Keep the app updated and try another network to rule out connectivity.
• Note: the support team may escalate to game or payment providers, and updates will arrive by email or chat.

Priority support is available for high-tier players and invited members.

• Access: log in and go to Account > VIP > Contact to open priority chat or request a direct call.
• Who qualifies: invited users based on activity, responsible play record, and account standing. Check your VIP tab for status.
• What you get: priority queue on chat and phone, faster email routing, and a dedicated contact for time-sensitive issues.
• Response time: chat reply in under 60 seconds in most cases. Phone pickup targeted in 1–3 minutes.
• Tips to maximise:
  • Use the VIP lane for urgent withdrawals, high-stake settlements, or travel-related verification.
  • Keep documents updated to speed compliance checks.
  • If not yet eligible, maintain a good account record and watch your Account > VIP page for invites.
• Note: for urgent safety concerns, use priority chat first, then confirm on email so there is a written record.